Shipping policy

Last updated: October 19, 2026

Shipping destinations and charges

Available shipping destinations, methods, and charges are displayed at checkout for the items and address in your order. We can ship to a destination only when an applicable shipping method is available at checkout.

Partner-seller fulfillment

ProPlay Gloves is an online store. Most products are shipped directly by our partner sellers in the United States, not from our Orangeburg office. Processing and delivery depend on the seller, product availability, destination, and selected service. Items from different sellers may arrive in separate packages with separate tracking updates. ProPlay Gloves remains your point of contact for the order.

Processing and delivery estimates

Any delivery or transit estimates provided for an item or shipping method are estimates unless expressly described as guaranteed. Carrier transit begins after dispatch; seller preparation time may be additional unless the stated estimate includes it. We do not promise one delivery window across all sellers.

If you need equipment for a game, tournament, or gift date, contact cs@proplaygloves.com before ordering with the product, size, throwing hand, delivery ZIP/postal code, and needed-by date. We will check current seller information before advising.

Tracking and delivery issues

When tracking is provided for your shipment, it will be shared through your order updates. Carrier tracking may take time to show its first scan. If an order is delayed, arrives damaged, or is marked delivered but cannot be found, contact cs@proplaygloves.com with your order number so we can investigate with the seller and carrier and arrange an appropriate resolution.

Address changes and cancellations

Check your delivery address before payment. Contact us promptly if a correction or cancellation is needed. We will check whether it is still possible before the seller dispatches the item. Changes cannot be guaranteed after processing begins.

International orders

For destinations outside the United States, import duties, taxes, and customs charges may apply. Charges included in checkout are shown there; additional charges assessed by the destination authorities may be payable by the recipient. Customs procedures can affect delivery. Nothing in this policy limits your rights under applicable law.

Future ProPlay products

Our own ProPlay glove collection is in development with an estimated delivery window of December 2026 – January 2027, subject to sample approval and testing. This is estimated timing, not a promised dispatch date. Free reservations are open now and do not charge your card; purchase terms, prices and shipping details will be stated before any paid order is accepted.

Returns and help

See our Return and refund policy for eligibility, free return shipping, and refund steps. For all order and shipping questions, email cs@proplaygloves.com or contact us.